Every agent is now ready to make the most of the Cleverchat app running on their desktop. It notifies when new questions are coming in, but more importantly, the Cleverchat app automatically displays invoice, order data, and postal tracking data. Consumers are helped within a 70% shorter timeframe, as a result consumer satisfaction is higher and this shows in higher NPS scores (for confidentiality reasons no exact numbers can be provided).
As a final note, in a webshop story, adding chat support can seem like a trivial thing. It's just adding a chatbox to the website and for this functionality multiple platforms exist, right? It is the moment you see your webshops number of visitors is ramping up that things get more complex. Either the type and variety of questions is getting more difficult to answer, or either the "we have had this question already like 100 times" syndrome appears and this creates fatigue at your customer support agents side. Getting the low hanging fruit sorted out quickly is a strong-arm tactic to keep the agents challenged and not wasting their times with low added value questions.